People Make Mistakes

MagicGardenSurf runs on the Ventrino TE Script. For the price it is a decent script. Unfortunately the support department for that script is not the best. I recently purchased a few licenses from someone who no longer needed them. In error one of those licenses was transferred to the wrong account. People make mistakes. A company with decent support recognizes that we are not all perfect and mistakes do happen. It has been 5 days since the error happened. The error was reported within minutes. Not only has this not been resolved but the support ticket was closed. I have always recommended this script. I specialize in custom designing graphics for the script, I design prize add ons that are used with this script. I am hoping this can be resolved....